FAQs
Welcome to our FAQ page, if you have more questions please reach out to us at venchi-usa@venchi.com and we'll get back to you really fast.
Venchi products are not suitable if you are allergic to tree-nuts.
The ideal storage temperature for chocolate is between 53.6F to 64.4F (12-18°C ) with a humidity level no higher than 65%. Chocolate suffers from temperature fluctuations. For example, cold temperatures harden the chocolate on the inside, and the action of moisture causes an opaque, translucent coating to appear on the surface. Heat, on the other hand, melts the cocoa butter content, which, once set, crystallizes causing a whitish layer to appear on the chocolate surface (tempering). Other alterations in the texture and appearance of chocolate may be due to light exposure or storage alongside strong-smelling food. Exposure to light causes the cocoa butter content to deteriorate and it may absorb flavors and odors of other foods nearby.
As a general rule, chocolate and chocolate products should be kept in their original packing and stored in a cool, dry place.
We are happy to announce that all Venchi products are gluten-free.
Once your order has been received and processed you should receive an email with the tracking number. If you change your mind you can send us an email to venchi-usa@venchi.com and we will cancel your order.
You can reach us at any time via venchi-usa@venchi.com or via Facebook messenger. We are available over the phone from Monday thru Friday 10am to 5pm EST at (201)-719-5171
If you are interested in selling Venchi products please send an email to venchi-usa@venchi.com with a brief description of your business and your phone number so we will get back to you.
Venchi USA offers a special program dedicated to companies that need to purchase large amounts intended to be used as gifts or other business related functions such as weddings or corporate events.
Your order is guaranteed* to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (venchi-usa@venchi.com) within (7) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a refund or a return. We offer to pay for a return label for a full refund if the customer is not happy with the order: the product must not have been consumed. Refunds are issued for items delivered severely damaged. If the customer paid for shipping we still offer free returns but we will not refund the shipping fees as they are paid to the carrier, not Venchi. We do not offer free returns for orders shipped to Canada.*From Memorial Day through Labor Day please be aware that we can only guarantee freshness if your order is shipped with Next Day shipping. Please refer to the Shipping Policy page.
SALES items are NOT returnable.