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Frequently Asked Questions

Welcome to our FAQ page! Here we address the most regular inquiries we receive. If you have more questions please reach out to us at venchi-usa@venchi.com and we'll do our best to respond in a timely manner.

I have allergies, is Venchi safe for me?

 

Venchi products are not suitable if you are allergic to tree-nuts.

 

What’s the best way to store chocolate products?

 

The ideal storage temperature for chocolate is between 53.6F to 64.4F (12-18°C ) with a humidity level no higher than 65%. Chocolate suffers from temperature fluctuations. For example, cold temperatures harden the chocolate on the inside, and the action of moisture causes an opaque, translucent coating to appear on the surface. Heat, on the other hand, melts the cocoa butter content, which, once set, crystallizes causing a whitish layer to appear on the chocolate surface (tempering). Other alterations in the texture and appearance of chocolate may be due to light exposure or storage alongside strong-smelling food. Exposure to light causes the cocoa butter content to deteriorate and it may absorb flavors and odors of other foods nearby. As a general rule, chocolate and chocolate products should be kept in their original packing and stored in a cool, dry place.

 

Is Venchi chocolate gluten-free?

 

We are happy to announce that all Venchi products are gluten-free.

 

I have a question about an order I just placed

 

Once your order has been received and processed you should receive an email with the tracking number. If you change your mind you can send us an email to venchi-usa@venchi.com and we will cancel your order.

 

What are your hours of operations?

 

You can reach us at any time via venchi-usa@venchi.com or via Facebook messenger. We are available over the phone from Monday thru Friday 10am to 5pm EST at 646-448-8663

 

Can I sell Venchi products?

 

If you are interested in selling Venchi products please send an email to venchi-usa@venchi.com with a brief description of your business and your phone number so we will get back to you.

 

Do you have a Corporate program?

 

Venchi USA offers a special program dedicated to companies that need to purchase large amounts intended to be used as gifts or other business related functions such as weddings or corporate events. You can apply here.

 

What's your return policy?

 

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (venchi-usa@venchi.com) within (14) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a refund.