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The term “online sales contract" refers to the purchase agreements - related to Supplier’s movable tangible property - between Supplier and Buyer under a system of remote sales through telematic instruments set up by Supplier.

The term "Buyer” refers to the consumer, i.e. “natural person” who makes the purchase object of this contract for purposes that are outside his/her trade, business or professional activity (if any).

The term "Supplier" refers to the person that provides the goods specified in this contract.

The Buyer, by sending a purchase order confirmation via computer, unconditionally accepts and agrees to comply with the general terms and payment conditions set out below during his/her relationship with the supplier; the Buyer also declares to have read and accepted all the information provided, pursuant to the provisions mentioned, and also acknowledges that the Supplier is not bound by any other condition unless previously agreed in writing.

Buyer’s express undertaking:

- These Terms and Conditions of Sale must be examined online by shoppers visiting the site before they confirm their purchases. The submission of the order confirmation implies full knowledge and acceptance of the General Conditions of Sale.

- The Buyer agrees and undertakes, after having completed the online purchase procedure, to print and keep these Terms and Conditions of Sale, already read and accepted during the purchase process, in order to fully comply with the provisions provided for by articles 3 and 4 of Legislative Decree no.185/1999.

Processing of personal data:
Personal data requested during the registration process is collected by Venchi and processed electronically and/or by hand for the sole purpose of complying with the obligations arising from any agreement entered into with the Customer and shall not, under any circumstances or in any way be transferred to third parties.
Venchi guarantees Customers the respect of regulations on the processing of personal data governed by the Data Protection Code provided for by Legislative Decree no. 196 of 30.06.03. The data controller is Venchi S.p.a, with registered office Via Venchi n. 1, Castelletto Stura, namely the legal representative unless a manager is appointed pursuant to art. 29 of Legislative Decree no. 196/2003.
The Customer has the right, at all times, to retract the consent to the processing of personal data, by writing to the registered office of Venchi S.p.a .
The Customer declares to have received and viewed the information notice pursuant to Art. 13, which also specifies the rights to safeguard the customer; pursuant to art. 7 of Legislative Decree no. 196/2003, the data subject has the right to access their data in the manner indicated therein. Marketing communications (e.g. Newsletter) shall only be sent following the explicit consent of the Customer, issued together with the consent to process personal data, provided upon submitting the registration request.



The goods under these general sales conditions are sold by Venchi SpA, with registered office in Castelletto Stura (CN), Via Venchi 1, registered with the Chamber of Commerce of Cuneo under No.05744670968 of the Companies Registry, tax code No. 05744670968 and VAT number: 05744670968.

Consumer, i.e. "natural person" that makes the purchase.


Under this contact, Supplier, and Buyer respectively agree to sell and purchase - through remote telematic instruments - only the movable tangible goods available for sale on this website.

The contract between Supplier and Buyer shall be entered exclusively over the Internet. To submit a purchase order for the goods available for sale, the Buyer must access our website and follow the instructions contained therein.

The purchase contract shall be deemed executed when an order is placed by the Buyer through our online order form. The order summary can be viewed on the relevant web page and shall contain the following details: Buyer’s personal data, order details, price of purchased goods, delivery charges, payment method and terms, and delivery address. Upon receipt of the Buyer’s order, the Supplier shall send a confirmation e-mail and/or direct Buyer to a printable web page containing the order summary along with the data quoted in the order form. The contract is deemed to be entered into and effective only upon execution of the order and the issue of the relative tax receipt or invoice. Until then, the Supplier has the right to refuse the order. The tax receipt/ sales invoice is issued by Venchi SpA and sent by e-mail solely to the Buyer.

The supplier accepts payments for the ordered goods through major Credit Cards (Mastercard, Visa, American Express circuits), and PayPal. Personal data is protected by means of next-generation encryption systems that prevent unauthorized use of such data by third parties and is forwarded directly to the bank. The supplier reserves the right to request authorization from the credit card issuing bank or PayPal to verify the ownership and authenticity of the credit card in case problems are encountered. Under the right circumstances, refunds will be made to Buyer by transfer of credit card payment, within 30 days from the date on which Supplier became aware of the causes that gave Buyer the right to claim a refund.

The supplier shall ship the ordered goods via USPS couriers or other courier companies, as may be deemed necessary. Orders are typically processed the same day the order is placed or may take an additional 1-5 business days. From April to September we do not ship on Friday. For this reason, orders prepared on Friday need an additional (1) working day to be delivered. During this time, a tax receipt or an invoice will be issued by the Supplier, and the order shall be processed following order acceptance. In the event that Supplier is unable to deliver the goods within the agreed terms, prompt notice shall be given to Buyer by an e-mail stating the term within which the order shall be processed. Delivery times may vary depending on the country of destination and other reasons beyond the Supplier’s control or not attributable to the same.

Goods are shipped DDP (Delivery Duty Paid), and therefore, shall arrive directly at the place of delivery stated in the order; no additional charges are foreseen apart from those already paid at the moment the order was placed.

All prices of goods listed and available for sale on this website are an offer to the public pursuant to art. 1336 c.c., and are not inclusive of sale taxes. Shipping charges shall be indicated and calculated by Buyer through the purchase procedure prior to submitting the order and can be viewed on the order summary page. The prices of each product offered for sale are valid up to the date of order placement and are indicated in the order summary web page. It is understood that prices and terms are subject to change at any time at supplier's sole discretion and the prices quoted on the order summary page shall apply.

The supplier guarantees timely processing and execution of orders through a telematics system. In case the ordered quantity exceeds the available stock on hand, the Supplier shall send Buyer an e-mail stating that the product is not in stock and specify the date when it will be available. The buyer shall also be asked to reconsider his/her order before proceeding. The buyer shall be promptly notified, through electronic means, of the successful completion of the order registration process via a confirmation email, which is not legally binding as it is a simple order summary.


Venchi GIFT CARD is a digital coupon of a default value that can be used for online purchases, only on website.

It is valid according to your State laws. Venchi USA gift cards are not redeemable for cash. The use of Venchi GIFTCARDS is regulated by the following conditions of use:


  • The Buyer can choose on the website a Venchi Gift Card
  • The Buyer can purchase for himself or as a gift. In this case, the buyer shall specify the name and e-mail address of the recipient as well as the date of dispatch in the dedicated fields on the product page. The coupon code will be sent to the recipient via e-mail with the coupon code.
  • Venchi Gift Card is not eligible for change, it can not be refunded, for the whole value or part of it after its purchase, Venchi Gift Card can not be resold;
  • Venchi Gift Card gives the right to buy all products exclusively on the website, except other Venchi Gift Cards;
  • Venchi Gift Card has the specified value, if it is not sufficient to cover the amount of the order, the buyer may complete the purchase by paying the difference of the amount in the order by using the payment methods provided on the website


If an order cannot be executed within the terms under this contract due to force majeure events, the Supplier shall not be held liable for any ensuing problem or loss suffered by Buyer. Supplier shall not be held liable towards Buyer, save for cases of wilful misconduct or gross negligence, web failure or malfunctions beyond Supplier’s or sub-suppliers’ control. Also, the Supplier shall not be held liable for any damage, loss, or extra charges suffered by Buyer in the event of failure to execute the contract due to causes not attributable to the same, given that Buyer is only entitled to claim a refund of the full price paid for the product. Supplier shall not be held liable for any fraudulent or illegal use - by unauthorized third parties - of credit cards upon payment of the purchased products, provided Buyer is able to prove that all possible precautionary measures were taken according to the standards of ordinary diligence.


Supplier shall be held liable for any ascertained defective or faulty products attributable to the same, provided that such defects have been notified to Supplier by e-mail sent to the following web address: within 14 days from the date of delivery of the purchased goods.



The buyer agrees to pay the price of the purchased goods according to the terms and methods under this Contract. Once the online purchase procedure is completed, the Buyer shall print out and store the web page that contains the order details. The information contained herein has been examined and accepted by Buyer who declares to have acknowledged it after being redirected to this web page upon placement of order.


Pursuant to art. 12 of Leg. Decree No. 70/03, Supplier agrees to inform Buyer that every order placed with Supplier is stored in digital format on the server that hosts this Website according to criteria of confidentiality and security.


All written communications addressed to Supplier, including any complaints, shall be deemed valid only if sent to the following address: Venchi SpA, Via Venchi, 1 – 12040 Castelletto Stura CN, or sent by fax to No.+39 0171 791616, or by e-mail to the following web address: The buyer shall state in the order registration form his/her place of residence and domicile, telephone number, and email address for receiving communications from the Supplier.


Any disputes arising out of or in connection with this contract shall be settled by the competent court of Cuneo, in case the Parties agree to submit such disputes to an ordinary Court.

This contract is governed by Italian law.


The confirmation of the order implies acceptance by the Buyer of these general sales conditions terms. Updates

and changes to these terms and conditions are effective from the moment they are published on this website. Any change or update to these terms and conditions shall be deemed valid and effective for orders that are yet to be filled out and for which the relative summary page is not yet displayed or printed out.



In case of a defective product please take a picture of the product indicating the order number and the problem with your order. Send an email to and we will contact you with a resolution in no more than 5 business days.