You can cancel your order through Shopify within one hour after it was placed. After that window, our team is unfortunately unable to cancel the order as we have started packing your order to perfection. If you would like to cancel your order after the one hour window, store credit may be offered as a solution if the cause of cancellation is due to a delay from UPS or in our fulfillment center. If you need further assistance, please contact our Customer Care team as soon as possible.

You can modify your order through Shopify within one hour after it was placed. After that window, our team is unfortunately unable to modify the order. Once you receive tracking information from UPS, you will be able to change the delivery address. If you need assistance, please contact our Customer Care team as soon as possible.

Orders are typically processed within 2 business days from the date they are placed. During peak periods and holidays, processing times may be longer due to increased order volume.
We are continually working to improve our fulfillment process and reduce processing times so you can enjoy your Venchi chocolates as quickly as possible. Once your order has been processed and shipped, you will receive a confirmation email with tracking information you can use to track your order to you

Delivery times vary based on your shipping destination and the shipping method selected at checkout. Orders shipped to New York, New Jersey, Connecticut, Massachusetts, Maine, Eastern Pennsylvania, Delaware, Maryland, Rhode Island, Vermont, and Washington, D.C. typically arrive within 1-2 business days after being transferred to UPS. Orders traveling ground farther south than Maryland generally arrive within 3-5 business days after shipment. Orders traveling ground farther west than Pennsylvania generally arrive within 3-7 business days after shipment. Please note that transit times are estimates provided by the carrier and may vary due to weather conditions, holidays, or other unforeseen circumstances. Venchi is not responsible for UPS delays in transit and cannot provide a refund for delayed delivery due to UPS delays.

Once your order ships, you'll receive an email containing your UPS tracking number and a direct tracking link. You can use this information at any time to view the latest updates on your shipment.

We're sorry to hear there was an issue with your order. If you received a missing, incorrect, or damaged item, please contact our Customer Care team and we'll be happy to assist you in finding the best solution.

To help us resolve your request as quickly as possible, please include photos of the affected item(s) when reaching out. This allows our team to review the situation and provide the most appropriate support for your specific order.

Due to the perishable nature of our chocolates, we are unable to accept returns. If you experience an issue with your order or the products received, please contact our Customer Care team. We will carefully review the situation and work with you to find an appropriate solution. Please note that all sale items are final sale and not eligible for refunds, reshipments, or exchanges.

We do not currently offer direct exchanges for online purchases. If you need assistance with your order, please reach out to our Customer Care team, and we will do our best to help identify the most suitable resolution.

Detailed ingredient information is available on each product page and on the product packaging. We encourage customers to review ingredient lists carefully to ensure they meet their individual dietary needs and preferences.

Nutrition facts can be found on the product packaging and, where available, on the product page online.

Yes. Venchi offers a variety of products to accommodate different lifestyles and preferences, including gluten-free, vegan-friendly, and no-added-sugar options. Simply look for the dietary icons on our product pages to help identify products that meet your needs.

Customers with food allergies or sensitivities are encouraged to carefully review the ingredient and allergen information provided on the product packaging and product pages. If you have specific questions about a product, our Customer Care team will be happy to assist you.

At Venchi, quality and food safety are at the heart of everything we create. We maintain internationally recognized quality and food safety certifications, and select products are certified Kosher. For more information, please visit our Sustainability page.

To preserve the quality, flavor, and texture of our chocolates, store them in a cool, dry place away from direct sunlight, heat sources, and strong odors.

Venchi is committed to maintaining the highest standards of product quality and safety. Our products are regularly tested by accredited laboratories to ensure compliance with U.S. and international food safety regulations, including requirements related to heavy metals such as cadmium.

Thank you for wanting to work with us! To propose a collaboration, please reach out to us on Instagram or contact us at venchi-usa@venchi.com

We are looking forward to the potential partnership! Please send us your request via the dedicated form: B2B / Become a reseller.

We are delighted to be considered to join your special event. Please visit our corporate gifting section to connect with our dedicated team.

Think you are a good fit for our team? Visit our Work With Us page to browse open positions.