Where do you ship?
We currently ship throughout the contiguous United States. At this time, we are unable to ship to Alaska, Hawaii, or any US territories. We look forward to expanding our shipping capabilities in the future so that even more customers can enjoy the Venchi experience.
Is there a shipping fee?
We offer free UPS Ground Shipping on orders over $90, after discounts before taxes. Orders below the free ground shipping threshold and orders with express shipping will see a calculated shipping fee at checkout that is directly calculated by UPS.
When will my order ship?
Orders are typically processed within 2 business days from the date they are placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information you can use to track your order to you.
During peak periods and holidays, processing times may be longer due to increased order volume.
We are continually working to improve our fulfillment process and reduce processing times so you can enjoy your Venchi chocolates as quickly as possible.
Please note that we do not ship over the weekend, or on the following holidays:
January 1st
MLK Day
Presidents' Day
Good Friday
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous People’s Day
Thanksgiving Day
Christmas Day
How can I track my order?
Once your order ships, you'll receive an email containing your UPS tracking number and a direct tracking link. You can use this information at any time to view the latest updates on your shipment.
How long will it take my order to arrive?
Delivery times vary based on your shipping destination and the shipping method selected at checkout.
If Next Day Air shipping is selected, orders will arrive the day after the order is given to UPS. If 2nd Day Air shipping is selected, orders will arrive 2 days after the order is given to UPS.
Orders shipped to New York, New Jersey, Connecticut, Massachusetts, Maine, Eastern Pennsylvania, Delaware, Maryland, Rhode Island, Vermont, and Washington, D.C. typically arrive within 1-2 business days after being transferred to UPS.
Orders traveling ground farther south than Maryland generally arrive within 3-5 business days after shipment.
Orders traveling ground farther west than Pennsylvania generally arrive within 3-7 business days after shipment.
Please note that transit times are estimates provided by the carrier and may vary due to weather conditions, holidays, or other unforeseen circumstances. Venchi is not responsible for UPS delays in transit and cannot provide a refund for delayed delivery due to UPS delays.
Warm Weather Shipping / Summer Shipping Policy
Protecting the quality of our chocolates is our top priority. In the warmer months, typically from April through September, every shipment includes FSC-certified paper-wrapped gel packs to help maintain optimal temperatures and preserve product freshness.
To help prevent chocolates from melting during transit, orders placed after 2:00 PM ET on Wednesdays destined outside the New Jersey tri-state area may be held until the following shipping week. The weekly order cut-off for Next Day Air shipping is Thursday at 12:00 PM ET.
If the temperatures at the intended shipping destination is above 100F, we do not recommend placing an order as there is a high potential of the order melting regardless of selected shipping method.
Destinations beyond the tri-state area, we require UPS Next Day Air shipping during warm weather periods. For destinations that are consistently over 75F, we require UPS Next Day Air, regardless of the season. If Next Day Air shipping is not selected when required, Venchi is unable to offer complimentary reshipments or refunds for products affected by heat exposure during transit.
If your chocolates arrive with signs of heat damage, please contact our Customer Care team. We'll be happy to review available options to ensure you can enjoy your Venchi products at their best.
What do I do if there is a problem with my order after it has been delivered?
We're sorry to hear there was an issue with your order. If you received a missing, incorrect, or damaged item; please contact our Customer Care team and we'll be happy to assist you in finding the best solution.
To help us resolve your request as quickly as possible, photos of the affected item(s) are required when reaching out. This allows our team to review the situation and provide the most appropriate support for your specific order.
Do you take returns?
Due to the perishable nature of our chocolates, we are unable to accept returns. If you experience an issue with your order or the products received, please contact our Customer Care team. We will carefully review the situation and work with you to find an appropriate solution. Please note that all sale items are final sale and not eligible for refunds, reshipments, or exchanges.