Venchi USA Delivery Information
We offer shipments to 48 states in the United States. Unfortunately, we are not able to deliver to Hawaii, Alaska, or Canada at the moment.Our shipping carrier is UPS and shipments are processed Monday through Friday (with summer exceptions specified below). A standard processing time of up to two (2) business days is required before your order is shipped. Orders placed after 1:00 PM ET may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day. During peak periods, processing times may be longer. UPS delivers Monday through Friday, with exception of holidays. Order Processing times may be longer during the holiday season. We do not offer Saturday or same-day deliveries.
We offer free UPS Gound Shipping on orders over $70, after discounts before taxes. Orders below the free ground shipping threshold and orders with express shipping will see a calculated shipping fee at checkout that are directly calculated by UPS.
Summer Schedule/Warmer States Shipping Advisory & Summer Month Refunds
Due to the nature of our products, from May through August, we take all the necessary precautions before we ship. Orders placed after 12PM Wednesday with shipping method other than NEXT DAY delivery will not be fulfilled until the following Monday. Customer in the tri-state area can select Ground Shipping and orders will arrive the next business day. We will let the customer know if any changes to the shipping schedule will be necessary. The deadline for Next day shipping is Thursday at noon. Standard shipping orders placed after Thursday at Noon will be shipped on Monday. If you live in a State where the climate is warm all year long please use next-day delivery to avoid melting.
Please note that if you place an order between Memorial Day and Labor day, or if you live in a state with warmer weather (75F), we advise against choosing Ground Shipping. We recommend not placing an order if the shipping destination is above 100F at time of delivery. We recommend choosing Next Day Air shipping in the summer months to ensure optimal condition of the products delivered. Next Day Air delivers the next business day after the day on which the order is processed. Venchi is not responsible for damaged products during transit due to the heat if orders are placed with Ground Shipping. We will, however, offer store credit if you submit a photo of the damaged shipment.
Definition of 2nd Day and Next Day Service
Please allow up to 48 hours for order processing and order dispatch. Once the parcel is with our shipping carrier and scanned into their system, orders with 2nd Day shipping will arrive within two business days, orders with Next Day shipping will arrive the next business day. Our shipping carrier is UPS and we do not offer Saturday deliveries.
Venchi USA ships from Monday thru Friday* except the following holidays
- January 1st
- MLK Day
- Presidents' Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving Day
- Christmas Day
If you are not satisfied with the quality of your order upon arrival, please contact Customer Care (firstname.lastname@example.org) within (7) days of receipt for assistance with a refund or a return. Orders are only eligible for return if products are in original, resellable condition. We do not offer free returns in most cases. However, we do offer free returns for orders that arrive severely damaged. Initial shipping charges are not refundable.
Please note: All sale items are final sale and are not eligible for refund or exchange.