VENCHI USA DELIVERY INFORMATION

ORDER SHIPMENT
 

SPECIAL COVID-19 NOTICE and SUMMER ADVISORY (See below)

Please note that UPS has suspended the delivery guarantee, although we process your order on time and we handle it to UPS for next day delivery the order might not appear into the UPS system up until the day after causing a 24hr delay on your expected delivery. For more information click here.

Venchi USA accepts orders for delivery in the Continental United States of America only* Unless otherwise stated all of our orders ship with UPS. Venchi USA ships from our store located in Manhattan, NY. Shipments are fulfilled from Monday through Friday with some exceptions during the summer months (See below). The cutoff time for an order to be possibly worked on the same date is 1 pm ET. Still, same-day processing is not guaranteed.

Delivery by UPS is from Monday through Friday: there is no Saturday or Sunday delivery. UPS does not pick up orders on Saturday or Sunday or during holidays and the last pickup time is 4 pm ET.

The following shipping rates will apply:

If you do not meet the minimum required to get free shipping you will be charged the current shipping rate provided by the carrier you select at checkout. Shipping fees are determined by the carrier and depend on shipping methods and your location. If you decide to pay for shipping the entire amount goes to the shipping carrier.

The most updated Free shipping is usually advertised at the top of the website or at checkout

All shipping thresholds are before tax and after discounts.

Summer Months Advisory and the Warm States

Due to the nature of our products from May through August, we will take all the necessary precautions before we ship: for example orders placed after Wednesday at Noon that are not shipped using Next Day Delivery will be fulfilled on the following Monday. We will let the customer know if any changes to the shipping schedule will be necessary. The deadline for Next day shipping is Thursday at noon. Standard shipping orders placed after Thursday at Noon will be shipped on Monday. If you live in a State where the climate is warm all year long please use next-day delivery to avoid melting.

Summer Month Shipping Refunds

Please be advised that if from Memorial Day through Labor Day, or if you live in a State with warm weather all year long and you select the FREE standard shipping method and your chocolate is delivered melted we will not be able to refund you or ship a replacement. You will get a store credit once you attach a picture of the shipment.

Definition of 2nd Day and Next Day Service

Once the order is placed it needs to be processed, processing an order might take up to 48hrs. Our Next Day service is provided by UPS and does NOT offer Saturday or Sunday delivery. The terms Next day or 2nd day refer to the transit time not to the number of days since your order has been processed: i.e. an order placed on a Friday even if shipped via Next Day will likely be delivered on Tuesday depending on UPS or USPS.

Venchi USA ships from Monday thru Friday* excluding the following days:

• January 1st
• MLK Day
• Presidents' Day
• Good Friday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Thanksgiving Day
• Christmas Day

* For orders to Canada please note that we use UPS and that we do not offer free shipping. See summer schedule for US orders.